Refund policy

At Handcrafted Boards, customer satisfaction is our highest priority. We take great pride in crafting premium wooden kitchen essentials, and we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

1. Mandatory Unboxing Video Requirement

To ensure a smooth resolution for any delivery-related issues and to support claims with our courier partners, we require an unboxing video when opening your package.

Why is this required?

If your order arrives damaged, incomplete, or contains the wrong product, a clear unboxing video serves as valid proof. This helps us verify the issue quickly and process your replacement or refund without unnecessary delays.

Video Guidelines

Start recording before opening the package, clearly showing the sealed parcel and shipping label.
Record the entire unboxing process in one continuous video without any cuts, edits, or pauses.
Ensure the video clearly shows the condition of the packaging and all items received inside.

2. Return & Refund Eligibility

To qualify for a return or refund, the following conditions must be met:

Request Period: Return or refund requests must be submitted within 30 business days from the delivery date.
Product Condition: Items must be unused, undamaged, and returned in their original packaging with all accessories, labels, and inserts.
Proof of Purchase: A valid Order ID, receipt, or invoice is required for all return and refund requests.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Email your Order ID, a continuous unboxing video, and clear photos of the product and packaging.
After verification, we will arrange a free replacement or issue a full refund, depending on the situation.

4. Non-Refundable Situations

Refunds or returns will not be accepted in the following cases:

Products damaged due to misuse, improper handling, negligence, or modification after delivery.
Normal wear and tear from regular use.
Requests submitted after the 15-business-day return window.
Products marked as Final Sale, Clearance, or Non-Returnable on the product page.
Claims for missing, damaged, or incorrect items without a valid unboxing video and supporting photographs.

5. Return & Refund Process

Step 1 – Submit Your Request

Email us at handcraftedboardss@gmail.com with:

Your Order ID
Reason for the return or refund request
Continuous unboxing video
Clear photos of the product and packaging (if applicable)

Step 2 – Review & Approval

Our support team will review your request and, if approved, provide detailed instructions for returning the product.

Step 3 – Product Inspection

Once the returned item reaches our facility, it will undergo a quality inspection. We will notify you regarding the approval status of your refund or replacement.

6. Refund Timeline

Approved refunds will be processed within 30 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.